Customer Service Modernization in Dynamics 365 Customer Service

Ashish Rana

Senior Solution Architect


Meet The Presenters

On Demand Webinar

In today’s world, it’s more important than ever to elevate the customer experience and provide an exceptional interaction. Microsoft’s Customer Service Modernization provides you digital tools to engage your customers across voice, video, and other digital engagement channels to provide the experience your customers expect.

What We Discuss

  • Digital tools to engage your customers

  • How to provide the experience your customers expect

  • How this flexible solution works for contact centers

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During this webinar, we showcase this flexible solution for contact centers and highlight how best in class AI powers self-service experiences, live customer engagements, collaborative agent experiences, business process automation, advanced telephony, and fraud prevention.

Sree Yeggina

Global Director of Sales Readiness


Jason Wietharn

Practice Director, CE


Access the Webinar